Dale Jarrett Ford Warranty Services
Dale Jarrett Ford Warranty Service
Ford Service Adviser Dominick Santevecchi
I took my baby in for her first check up last week. When she dropped her top,all I heard was a squeaky hinge noise unless I cranked up that shaker 1000. I love the sound of the Roush Exhaust to mush to listen to music 100% of the time. Besides, I never know if the Shaker 1000 head unit is going to sound like a broken record or not. That being said, I had to bite the bullet and turn my keys over to a complete stranger for the first time. The most important thing for me was knowing it would be serviced at a high end dealership that is used to taking care of high performance machines. I have been to many Ford dealerships in NC and SC and had no problems driving just over an hour if needed.
I first visited the dealership on my way to the beach many years ago. The last time I stepped into the showroom at Dale Jarrett Ford, I was in staring in the grille of multiple high end mustangs including a new 2007 Shelby and a couple custom eXtreme conversions. The people there were real nice and the showroom was more impressive then any I had seen. I knew at that moment that when I got my Mustang, I would make the trip to Indian Trail, NC for my maintenance. Heck, I drive 70 miles for new tires because I like the tire service (a blog post for another day). You can all call me crazy for driving any distance just for basic maintenance, but why the hell do you think I bought this car in the first place? I bought it to chill out and enjoy the open road.
So I hold my breath and call some stranger and tell him I want to give him my keys. I was connected with Dominick Santevecchi, a Ford Service Adviser at Dale Jarrett Ford. Dominick’s team has seen plenty of high performance cars go down their line, including a Ford GT just a week before. I explained my situation and he was more then happy to help even though he was potentially going to have to test drive the car with the top down in 40 degree weather. I left the house early and got there right when the service department opened. Dominick knew he was taking my baby and had one of the technicians park it in the garage instead of outside. I guess you can say he had me at hello. Mr. Santevecchi put up with my multiple concerns with a friendly jab or two that left me feeling perfectly comfortable that my car was in good hands. He also followed up with me throughout the day on the status.
Knowing that I had just bought the car, he had his team give my baby a once over to see if anything was in need of some maintenance. Usually, you would think this is a dealerships way of finding a few hundred dollars worth of quickies to do for some extra cash. As that was my expectations, I was quite surprised to find out that all I needed was a new fuel filter (no big deal) and suggested that I clean my cold air intake. The filter was nasty - I should have been so embarrassed. Dominick went into great detail on what I needed to do in order to clean it. I went straight to the auto parts store after picking her up to get the kit (explained in my next post). Jim Lewis, one of Dominick’s service technicians, handled my care with the utmost care. I will definately continue to say good things about these two and the dealership.
At the end of the day, the service team at Dale Jarrett Ford exceeded my expectations and was well worth the drive to be serviced by the best. I cannot emphasize enough on how amazing everyone there was to work with. From Dominick all the way to the people at Enterprise and the nice lady who checked me out when I picked my baby up. If you ever need service to your ride make sure to call Dominick Santevecchi, Ford Service Adviser at Dale Jarrett Ford. Tell him “Big Dawg” sent you!
Dominick Santevecchi
Ford Service Adviser
Dale Jarrett Ford
88 Dale Jarrett Boulevard
Indian Trail, NC 28079
704.261.8822
800.849.8521
I would love to hear about your experience with Dale Jarrett Ford. Please comment.
February 11th, 2008 at 8:54 pm
I had a much better commute this evening. I love driving a Ford and I wouldn’t want it any other way. I disabled some previous comments because they took away from the positive theme of this post. Besides, anything broken can be fixed.
http://www.grubbdawg.com/grubbdawg/957-the-ride-84
February 11th, 2008 at 11:43 pm
Let me know what happens by email if you don’t post. You aren’t the first person with a radio issue.
February 12th, 2008 at 8:04 am
Thanks Jeff, will do. I know about the problems with the Shaker 1000 and I think that is why I am waiting. My thoughts are that they are replacing a bunch of them. I would rather wait for one that will work for the lifetime of the car then jump the gun. The guys at Dale Jarrett are the best in the area so I have no doubt that when it comes in, my baby will be in good hands. Stay tuned.
….
Thew guys at DJF were amazing. They found the squeak in the drop top and got the new Shaker 1000 installed. It was an amazing weekend to cruise around and I was stuck inside with a messed up foot. Oh well…I will be ready for the next sunny day.
March 18th, 2008 at 10:00 pm
ON 3/18/08 I LEFT MY FORD ESCORT AT DALE JARRET DEALERSHIP FOR A TUNE UP. WAS CALLED AND TOLD THE BILL WOULD BE 1100.00 THIS VEHICLE IS OLD. I ONLY WANTED A TUNE UP. WAS TOLD THERE WAS A $82 CHARGE. AFTER REFUSING TO PAY FOR SOMETHING I DID NOT ASK FOR I WAS TOLD NOT TO COME BACK TO THE DEALERSHIP. I WAS PLANNING ON PURCHASING A NEW VEHICLE IN THE VERY NEAR FUTURE. I WILL NOT BUY FROM THIS DEALERSHIP. I WILL TELL OTHERS HOW I WAS TREATED. EVIDENTLY CUSTOMER SERVICE IS NOT IMPORTANT TO YOUR DEALERSHIP.
DENNIS PHIFER
March 19th, 2008 at 6:33 am
Dennis, just out of curiosity, what did they charge you for? That seems like a steep bill for a tune up unless they found problems with your car that made it inoperable. Most people do not have an extra grand laying around to play with so I am surprised they didn’t ask you before making any additional repairs. Were they giving your car a good once over for potential issues? Some times if you feel the repairs are unwarranted, a second opinion would help. If they just told you about issues they found during your tuneup, I would say they were just looking out for you. If their repair sheet is filled with a bunch of fillers it may be the other way around. What were they charging you the extra grand for?
April 4th, 2008 at 12:46 pm
Obviously Dennis left his comment and went away. I was hoping for more information. It has been a couple of weeks since he let us know about his issue with Dale Jarrett Ford. All I can say on this one is, if you have an old car that is not running good, chances are it needs more then a tune up. I prefer for the dealership to look over my car for potential issues so I can be proactive and not break down. Dennis, who we be to blame if you drove off the lot and something happened to your car the next day? Would it be Dale Jarrett Ford since they just serviced your car and “must have done something”? Or would it be your fault for not doing the preventative maintenance?